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South Carolina

Department of Consumer Affairs

Complaint Filing System

In light of the COVID-19 crisis, the Department of Consumer Affairs' staff is working remotely for our safety and for the safety of our customers. You can still file your complaint and business responses online. We will process items as quickly as possible. Thank you for your patience! For the latest updates, please follow us on Facebook, Twitter, check our website or sign up for our email list.

Complaint Filing System

Introduction

Welcome to the online Complaint Filing System.

The South Carolina Department of Consumer Affairs is open but as things develop with COVID-19, this could change. We are actively working to find a balance between keeping our employees safe while still providing service to our customers. Complaints and Business Responses can continued to be filed online. We will release updates as things develop so please follow us on Facebook and Twitter, check our website or sign up for our email list.

Public Information

Check to see how many complaints have been filed against a business as well as the nature and closing status of the complaints. The database contains consumer complaints received since January 1, 2014 and is for information purposes only.

Users should judge a business's complaint history primarily on the disposition of the complaints and not on the number of complaints or on the fact that a complaint was filed. Several factors, including a company’s size and volume of transactions, may affect the likelihood of a consumer complaint being filed. The number of complaints about a business may not be a reliable measure as to whether it is appropriately conducting business.

File a Complaint

Have a consumer complaint? File it with the Department of Consumer Affairs. The Department takes consumer complaints against businesses regulated by the DCA, refers complaints that fall within another agency’s jurisdiction, and handles those complaints against businesses that are unregulated. Consumers can use this link to file a complaint, check the status of a complaint and communicate with a complaint analyst.

Your complaint also helps us find out about illegal business practices, enforce consumer protection laws and identify trends.

Respond to a Complaint

If you are a business that has received a complaint, click here to file an online response. You can also view the status of the complaint and communicate with the complaint analyst through this link.

Contact Information

Email: scdca@scconsumer.gov
Phone: 803-734-4200 or toll-free in South Carolina: 1-800-922-1594
Website: Consumer Affairs Home

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